Embrava Call Centre Optimisation Feature License for Genesys PureCloud

Agent Status Display
Status lights display different colors to show when your agents are available to take calls, on a call, in wrap-up, away from the desk and any other state.
The status light can be fully configured to display any color of your choice to match any agent state of your choice.

Call & Wrap-Up Duration Alerts
Status lights can be configured to alert agents and supervisors of lengthy call and wrap-up times through different colored pulsing lights.
With these alerts, your contact center can process more calls boosting your end customer experience.

Call For Supervisor
Our status lights can be configured to display an alert to contact center supervisors if an agent requires their assistance.
This feature further improves the efficiency of the call center providing an enhanced customer experience.

Personal Wallboard
Use our Blynclight Nameplate as a personal wallboard for your agents to display custom contact center statistics such as Calls Waiting, Agents in Queue, Average Call Time.
The Personal Wallboard will allow agents to monitor their performance and, in turn, boost the performance of your contact center.